Privacy Policy

The personal information collected may include:

• name;
• business or organisation name;
• job title or position;
• email address and telephone number;
• business address or other contact details;
• information submitted through website forms or correspondence;
• details relating to enquiries or requested services;
• information relevant to a proposed or existing consulting engagement;
• business correspondence and communications;
• information required for proposals, quotations, agreements, invoices or other business records;
• billing or transaction information where relevant;
• feedback or testimonials voluntarily provided; and
• technical information generated when the website is accessed.

Where reasonably practicable, individuals may interact with WarehouseHQ without identifying themselves. Certain information may nevertheless be required to respond to an enquiry or provide services.

Consulting engagements may involve access to information relating to a client's employees, contractors, customers, suppliers or other individuals.

Personal information received through a client engagement will be used for purposes connected with providing the relevant services and otherwise as permitted or required by law.

Where a client or other third party provides personal information, that party is expected to have appropriate authority to provide it.

Personal information may be collected when an individual:

• submits an enquiry through the website;
• contacts WarehouseHQ by email or telephone;
• requests information, a proposal or quotation;
• engages WarehouseHQ to provide services;
• communicates during a consulting engagement; or
• otherwise interacts with the business.

Information may also be received from:

• an employer or organisation;
• clients, suppliers and professional advisers;
• publicly available sources;
• professional networking platforms and business directories;
• referrals and business contacts; and
• other third parties where permitted by law.

When the website is accessed, technical information may be processed automatically by website infrastructure or service providers.

This may include:

• IP address;
• browser and device type;
• operating system;
• pages viewed;
• referring website or source;
• approximate location derived from an IP address;
• dates and times of access;
• website performance information; and
• diagnostic, security and error information.

This information may be used to operate, secure, maintain and improve the website and to diagnose technical issues.

The website may use cookies or similar technologies for functionality, security, performance or analytics.

Browser settings can generally be used to restrict or reject cookies, although doing so may affect some website functionality.

If additional analytics, advertising or tracking technologies are introduced, this Privacy Policy may be updated accordingly.

Personal information may be used to:

• respond to enquiries;
• communicate with prospective and existing clients;
• assess client requirements;
• prepare proposals, scopes of work and quotations;
• provide consulting and professional services;
• manage client relationships and engagements;
• arrange meetings and site visits;
• administer projects;
• issue invoices and manage payments;
• maintain business and accounting records;
• improve services and the website;
• protect systems and business operations from misuse or threats;
• comply with legal, regulatory, taxation and accounting obligations;
• establish, exercise or defend legal rights; and
• resolve complaints or disputes.

Personal information may also be used for another purpose where consent has been provided or where permitted or required by law.

Where permitted by law, WarehouseHQ may communicate with clients or business contacts about services or information that may be relevant to them.

Where the Spam Act 2003 (Cth) applies, commercial electronic communications will be sent subject to applicable consent, sender identification and unsubscribe requirements.

Recipients may request that direct marketing communications stop at any time.

Personal information is not sold.

Personal information may be disclosed where reasonably necessary to:

• contractors or consultants assisting WarehouseHQ;
• website hosting and cloud technology providers;
• email and communications providers;
• accounting, bookkeeping and payment providers;
• IT support and cybersecurity providers;
• insurers;
• lawyers, accountants and professional advisers;
• government agencies, regulators, courts or law enforcement bodies where required or authorised by law;
• parties involved in an actual or proposed business restructuring or transfer, subject to appropriate legal and confidentiality requirements; or
• another party where disclosure has been authorised or is permitted or required by law.

WarehouseHQ uses third-party technology and service providers in the operation of its website and business.

These providers may process information on behalf of WarehouseHQ and may operate infrastructure in Australia or other countries.

Some technology and cloud providers operate global infrastructure. Personal information may therefore, in some circumstances, be stored, processed or accessed outside Australia.

The countries involved may vary depending on the provider and the services being used.

Where the Australian Privacy Principles apply to an overseas disclosure, reasonable steps required by applicable law will be taken in relation to that disclosure.

Reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include:

• access controls;
• authentication and password protection;
• reputable cloud and technology providers;
• device and system security;
• software updates and security maintenance;
• restricting access to information to people who require it for legitimate business purposes; and
• appropriate disposal or de-identification practices.

No electronic transmission or storage method is completely secure and absolute security cannot be guaranteed.

A suspected or actual data breach involving personal information will be assessed and responded to having regard to the circumstances and applicable legal requirements.

Where the Notifiable Data Breaches scheme applies and its requirements are met, notifications will be made as required.

Personal information is retained for as long as reasonably necessary for the purpose for which it was collected and to satisfy relevant legal, taxation, accounting, insurance, contractual or dispute resolution requirements.

When information is no longer required and there is no legal requirement to retain it, reasonable steps will be taken to destroy or de-identify it.

Individuals may request access to personal information held about them or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected.

Identity may need to be verified before access is provided or a correction is made.

Access may be refused in circumstances permitted or required by law. Where required, an explanation will be provided.

Questions, concerns or complaints about the handling of personal information can be submitted using the contact details available on this website.

The matter will be reviewed and further information may be requested where reasonably necessary.

Where the Privacy Act applies and a person is not satisfied with the response, they may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

The website may contain links to websites or services operated by third parties.

WarehouseHQ does not control the privacy or security practices of those third parties. Their own privacy policies apply to information they collect independently.

This Privacy Policy may be updated from time to time to reflect changes to the website, business activities, technology, information-handling practices or legal obligations.

The current version will be published on this website with the date it was last updated.

For privacy enquiries, access or correction requests, or complaints, please contact Warehouse Headquarters Pty Ltd using the contact details or contact form available on this website.